Frequently Asked Questions
Shipping
Who is primary your shipping provider?
Domestic orders are shipped via either USPS First Class or Priority Mail from Bridgewater, MA.
Orders of art 18x24" and 24x36" art prints are separately from the rest of your order via UPS from Pottstown, PA.
How long does shipping take?
Orders usually ship within 5-7 days and transit can take anywhere from 2 to 5 business days in the continental United States. Delays due to carrier restructuring are unexpected but a possibility in the current climate.
Do you offer expedited shipping?
We are dedicated to providing the highest level of service to our customers, but unfortunately, as a small business we are not able to offer expedited shipping options currently.
What is your policy on international customs?
International orders can take anywhere from 1 to 5 weeks due to foreign processing and customs holding. All orders placed outside of the United States may be held by international customs. All associated fees and negotiations are at the responsibility of the buyer.
Returns
What is your return policy?
Returns are available for refund or merchandise exchange for up to one year from the original purchase date. Returned items must be new, unused and in its original packaging. All return shipping and delivery charges to Casey Circle are at the sole responsibility of the customer.
I recieved the wrong item.
If you received an incorrect item style, color or size, or product damaged in shipment contact us for a prepaid return shipping label and we will get the correct item out to you right away.